Understand the bring-back repair guarantee
New mannequins purchased from DEC include a 24-month bring-back repair guarantee for qualifying repairs. The mannequin is returned to the Johannesburg workshop for the repair, and the customer is responsible for transport to and from the workshop.
Ask the team to confirm the applicable repair terms for your order. This purchase support is different from an SCM service agreement, where an agreed replacement process forms part of ongoing care.
A changing concept need not mean starting without value
When your store needs different poses, proportions, colours or bases, suitable used mannequins can be assessed for an agreed trade-in value towards a new coordinated DEC range.
Trade-ins are separate from the guarantee. Type, condition, quantity and collection location influence the assessment, so a credit cannot be assumed before DEC has reviewed the existing mannequins.
Choose the combination for the whole life of the store
Compare the poses from several angles, then consider the garments, the finish and the base as one display decision. Think about who will dress and maintain the mannequins as well as how they look on opening day.
For several stores, share the planned quantities, locations and required support with the DEC team. They can help distinguish a straightforward purchase from a larger project or an ongoing SCM arrangement.
Original DEC campaign
This web edition brings DEC’s email advice together with useful product links. The original emails remain in the archive; dated promotions reflect the offer at the time.